Refund and Return Policy

Welcome to MysteryMart.store! We’re committed to offering our customers the most enjoyable shopping experience online We want to ensure you’re happy with your purchase. The Policy on Returns and Refunds policy describes the conditions that allow you to exchange or return products and request a refund and the best way to reach us should you have questions or questions.

General Information:

We at MysteryMart.store, we know that there are times when a purchase could not live up to your expectations or may arrive damaged that’s why we’ve created a fair and clear return and refund policy. This policy was designed to ensure you have confidence when buying at our store, by ensuring you are aware of your rights and how to proceed if you have to exchange or return the item.

1. Returns & Exchanges

We provide the 2-day exchange period on certain products within2 days of the day you receive your item. If you’re not happy with the item you purchased it is possible to exchange your item for another or request the refund within two days from the time you receive your package.

  • If you wish to exchange the item you received for another dimension, color or design You must inform us within two days after receiving the product.
  • It is also possible to make to receive a return within two days of receiving your purchase. When the return is approved and your refund is processed, it is issued to the first payment method.

It is important to ensure that the item is not used, and in the exact condition that you purchased it and still in the original packaging. The purchaser is accountable for any shipping expenses that are incurred when returning the item, unless of course the product is damaged or damaged or defective.

If the return resulted from change in the mind (e.g. or a change in style or color preference) the buyer will pay for the cost of shipping returning the item. But, MysteryMart.store will take care of the shipping costs for returning the item exchanged to the customer.

2. Non-Returnable Items

We want to be sure all of our customers are satisfied with the items they purchase However, certain products which we are unable to accept as a returns or exchanges. The following items cannot be returned and are not refundable.

  • Electronics Note: Due to quality and hygiene concerns We are not able to take back electronic goods after they have been used or opened. Be sure to check the descriptions and specifications prior to purchasing.
  • Jewelry for security and health reasons, jewelry isn’t exchangeable. Be sure to go over your order prior to making the purchase.
  • Gift cards
  • Software products that can be downloaded
  • Perishable items (such as flowers, food such as flowers, food items, etc.)
  • A few personal health or medical products (such as cosmetics and personal hygiene items)

If you are unsure whether an item is returnable, feel free to contact our customer service team at [email protected] or reach out via WhatsApp at +92 336 5874546 for further clarification.

3. Refunds

After your return is approved and checked We will inform you about the acceptance or denial of your reimbursement. If the return is accepted then we’ll send an amount to the first method of payment utilized at the time of purchase. Refunds are made within 7-10 working days following receipt of the item returned.

It is important to note that shipping charges are not refundable as well as the buyer is accountable for cost of returning the item, except if the reason for return is an error by us for example, sending the wrong or defective item.

If you get an item which is defective or damaged or we delivered the incorrect item and you are not satisfied, we will return the cost of returning shipping and provide a full replacement or refund as needed.

4. Damaged or Defective Items

If you are given a product that has been damaged or is not as expected Please contact us right away to let us know about the problem. It is imperative that you inform us immediately on the same day you received the defective or damaged item. Photograph the packaging and damaged item for us to process your claim swiftly.

If the item is damaged or damaged items If the item is damaged or broken, we can offer the option of a replacement or and exchange or refund according to the item you prefer and availability. Please note that defective or damaged items cannot be acceptable for refundsfollowing five days from the date of receiving the package. In the case of these items, we’ll also pay the cost of shipping for return or exchange.

For all issues related to damaged goods, please contact us as soon as possible via WhatsApp at +92 336 5874546 or email us at [email protected]. Our customer service team will assist you throughout the process, and will ensure the issue is solve with in a timely manner.

5. Special Return Policy for Certain Items (Leopard & Corner Items)

There is a specific policy that applies to products belonging to certain categories, like Leopard as well as Corner products. If you purchase an item from the category of Leopard or Corner item that is broken, damaged or otherwise not up to par you can returns within three days from receiving it, and can be returned within two days from the date of the date of receipt.

Be sure to contact the company within the timeframes specified. If you notice any defects or damage in these particular products, you should contact us right away by via email or WhatsApp to let us know, and we’ll help you on the best way to return the item.

If you require the exchange of the item in these categories (for instance, for example, to change the color or size) the company will take care of the cost of shipping you a new product. But you’ll be accountable for the expense of returning the item to us.

6. How to Return or Exchange an Item

If you wish to exchange or return something, you must conform with these instructions:

  1. Contact Customer Service: Email us at [email protected] or message us on WhatsApp at +92 336 5874546. Make sure you include the order number along with details of the issue along with the reason for your exchange or return request (e.g. defective, damaged, or alteration in size or color).
  2. Create your return Make sure you pack the product in the original package, including any other tags, accessories or instructions. Make sure that the item is in good working order and is in the same state that it was when you first got it.
  3. Return the item Return the item to the address supplied by our customer service department. It is your responsibility to pay cost of shipping unless the return was because of an error made by us (e.g. the item was received defective or damaged product).
  4. We will notify you upon receipt When we have received the item that you returned We will examine it in order to verify the quality and condition, as well as whether it qualifies for exchange or refund. We will notify you about the result of the returned item within 7-10 working days.

7. Shipping Costs

  • The return shipping the buyer is responsible for returning cost of shipping unless the return was due to an error from our side (e.g. the customer received an item that is damaged or defective).
  • Original shipping costs They are not refundable.
  • Exchanges Exchanges: If you exchange your item (e.g. altering the color or size), MysteryMart.store will cover shipping charges to deliver the item back to you. However, you’re responsible for return shipping cost.

8. Contact Us

If you have questions about our return policies, or need help for a return or exchange Do not be afraid to reach us. Our customer support team will be happy to help you.

We strive to offer the most excellent customer service possible and strive to solve any problems you might experience regarding the purchase.

We will ensure that shopping with us is as smooth as is possible. If you require support with an exchange, return or a repayment, our helpful customer service staff is ready to help you. We may adjust our refund and return policies from time to time. We advise you to review the policy regularly.

We thank you for your purchase at MysteryMart.store. We value your support and want to you enjoy your shopping experience!